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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return under our standard return policy, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can submit a return request through your account at https://account.hawksling.com, or contact us directly at support@hawksling.com.

If you submit a request through the self-service return portal, please also email us at support@hawksling.com so that our customer service team can review your request and provide the correct return address and return instructions.

Please do not send the item back before receiving return instructions from us.

If your return is accepted, you will need to send the item back to us at your own cost, unless otherwise required by applicable law.

Items sent back to us without prior communication or without following the return instructions provided by us may not be accepted.

Important Note on Returns and Refund Eligibility

Except where a statutory right of withdrawal or other applicable consumer right applies, we only accept returns and process refunds for orders that have been requested and approved in advance by our customer service team.

Returns or refunds will not be accepted for parcels that are refused upon delivery or returned without prior authorization, except where otherwise required by applicable law.

To ensure your return is handled correctly, please contact us before taking any action regarding your order.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (special orders or personalized items), and personal care products (beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.

We also do not normally accept returns on sale items or gift cards, except where a return, refund, or withdrawal right is required by applicable law.

Please get in touch if you have questions or concerns about your specific item.

Thank you for your understanding.

European Union – Right of Withdrawal

If your order is being shipped to the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason.

If multiple items from the same order are delivered separately, the 14-day withdrawal period begins when you receive the last item.

To exercise your right of withdrawal, you can submit a request directly through your account at https://account.hawksling.com, or contact us at support@hawksling.com.

If you submit a request through the self-service account portal, you must also contact us at support@hawksling.com so that our customer service team can review and process your request, provide the correct return address, and give you the applicable return instructions.

Please do not send any items back before receiving the correct return address and return instructions from us.

After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal.

You are responsible for the direct cost of returning the goods, unless otherwise required by applicable law.

You may inspect and handle the item only to the extent necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose. Where reasonably possible, please return the item with its original packaging and accessories.

We will reimburse the purchase price and the cost of our least expensive standard delivery option. Any additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

Reimbursement will be made using the same payment method used for the original transaction, unless otherwise agreed.

We will reimburse you without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds

For standard returns, we will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

For returns made under the European Union statutory right of withdrawal, refunds will be processed in accordance with the applicable statutory reimbursement requirements described above.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at support@hawksling.com.