Política de envío

Simple Shipping Rates

• Shipping costs vary depending on the destination country. The exact shipping fee will be calculated and shown at checkout in your local currency.
  
• Enjoy FREE SHIPPING on promotional products or during our free shipping promotion periods.
  

Quick Dispatch

Orders are normally processed and shipped within 24–36 hours on business days, Monday through Saturday.

For custom orders, the dispatch time will follow the schedule confirmed with our customer service team. In rare cases, such as during peak seasons or when your package requires more complex preparation, processing may take up to 72 hours.

We do not ship on Sundays or public holidays.

Estimated Delivery Times

• United Kingdom: 3–7 business days
• Europe: 5–15 business days
• United States & Canada: 5–15 business days
• Australia: 6–15 business days
• Rest of the World: 10–30 business days
  

Please note: If international shipping is involved, customs clearance is generally completed efficiently when all legal and regulatory requirements are met. We will cooperate fully with the necessary procedures, but if delays occur, the final delivery time will depend on your local customs release.

Tracking Your Order

If you wish to inquire about the status of your shipment, please ensure you provide your order number. This helps us quickly identify your package, efficiently track its status, and respond promptly to your request.

Logistics Partners

For smoother delivery, we work with trusted national carriers in our main markets:

• United Kingdom: Royal Mail
• United States: USPS
• Germany: DHL

Carriers in other countries and regions are not listed individually here, but we always select reliable local partners to ensure your order is delivered safely. Depending on circumstances, we may also use alternative carriers to provide faster or more reliable service.

Restricted Items

Please note that some items may be restricted or prohibited in certain countries or regions due to local laws and regulations. It is the customer’s responsibility to ensure that the items they order comply with the import rules of their destination country.

If your order cannot be shipped due to legal restrictions, we will cancel the shipment and issue a full refund.

These legal and customs regulations are beyond our control. No exceptions can be made.

Address Corrections

Please ensure your shipping address is complete and accurate when placing your order. If you notice an error, contact us immediately. Changes can only be made before the order leaves our warehouse. If we are not notified before dispatch, the address cannot be changed afterwards.

Import Duties & Taxes

For most orders, import duties and taxes are included in the product price. We will handle the necessary payments and customs declarations where applicable. In rare cases, additional local charges may apply depending on your country’s regulations. These remain the responsibility of the buyer.

Global Shipping

We ship to most countries. If your country is not available at checkout, please contact us at support@hawksling.com

Exceptions

Shipping to certain countries or remote regions may not be possible due to local restrictions, limited carrier access, or high logistical risk. If we are unable to deliver to your location after you place an order, we will contact you and issue a full refund.

Need Help?

Have more questions? Feel free to reach out to email us at support@hawksling.com

Shop with confidence – we strive to deliver your order as quickly and smoothly as possible worldwide.